Water Damage Restoration in Mercer Island

 
 
 
 
  EXCELLENT  
  
 Based on 38 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mike Novak 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic service and very fair pricing. I needed the mold remediated fast for a quick cash closing and Colby had a crew out there within 24 hours.  Amazing and highly recommend!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jade Chen 
 
 
 
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Me and my family want to give a shout out to Colby and Edgeline Restoration for helping us in a time of need, dealing with first major water damage. He came to meet with us on a very short notice, performed a very thorough inspection of the damaged area and talked us through the process to address the repairs.  He then followed up with emails to provide additional helpful info, while never trying to upsell anything.  Interactions with him have already made this whole catastrophe less stressful.  Would highly recommend this company to others who find themselves in a similar unfortunate situation.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
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 Trustindex verifies that the original source of the review is Google. 
Edgeline Restoration is the strong partner you want to advocate on your behalf. Their professionalism, effectiveness, and quality of work cannot be overstated. From start to finish, Colby and his entire team demonstrated their ability to handle my situation with integrity, care, precision, and patience. When I had the displeasure of experiencing a burst water pipe, I first opted for the preferred restoration provider my insurance suggested. This was a mistake. To their credit, they were able to ensure coverage. However, the service provided wasn’t the experience I was hoping for. In deciding to get a second opinion, I was lucky to find Edgeline Restoration through a public adjuster. The owner Colby responded quickly to assess the situation. My home was tested for the presence of moisture above acceptable levels using instruments and tools to collect actionable information. Each recommendation Colby makes to restore your home is supported by the facts of this data. He is happy to take the time to explain circumstances so your choices are well informed. Weekly updates were also provided via email/text/phone including pictures when relevant. Once the extent of damage was determined, necessary demolition was performed safely. Materials that could be salvaged and reused were preserved. Their attention to detail in this regard was impressive. All hardware and components required for re-installation of household fixtures and accessories (blinds, closet shelving, sinks, disposals, outlet and light switch covers, etc.) were saved and accounted for. This helped to keep future costs down. Despite the movement of materials varying in large size and weight, plus limited space in the garage due to furniture and other items left on the premises, no additional damage to the house or goods on property was detected. Colby saw to it that expectations were met from beginning to end. His passion and expertise for this work is obvious and he means to do right by his clients. With an encyclopedic knowledge of the industry, he possesses the cachet necessary to keep your home’s remediation project progressing in the right direction. I would not have gained a favorable outcome without the help of Colby and all of Edgeline Restoration.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 jerry henderson 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Colby was a great guy. The team came in and got right to work. I had the results in a few short days. It was pretty nerve racking my son was fresh out the hospital is the reason I had them come in. He got me the results and talked me through them. Super knowledgeable. Thank you COLBY
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jim Clark 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent work. Good clean up.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jared Z 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Had a great experience working with this company. Colby and Alex were both very professional. I would definitely work with them again in the future.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 t just 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly recommend! I’ve had the pleasure of working with Edgeline Restoration twice, and both experiences were exceptional. Colby, the owner, was directly involved in both projects, and I couldn’t be happier with the results. The first time, I had major water damage to my home that required extensive repairs. As a first-time property owner, I was completely overwhelmed, but Colby stepped in and made the process smooth and stress-free. My property management team hired him for the job, and from day one, I received weekly progress reports and clear communication. Colby’s transparency and dedication to the project gave me peace of mind. He even helped me navigate things beyond the scope of the project—despite not being paid for it—simply because he genuinely cared. The second project was in 2024, and once again, I had water damage that needed urgent attention. Colby was as professional and reliable as ever, handling everything with the same level of care and precision. His attention to detail and willingness to go above and beyond were consistent, and I was completely satisfied with the outcome. I can’t say enough good things about Edgewater Restoration and Colby’s dedication to his work. Both projects were handled professionally and efficiently, and I’m grateful for the extra support he provided each time.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Rob Gadbois 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Colby was very responsive and helpful with inspecting my home where I had rain water intrusion on a west facing exterior wall and window. He helped identifying the issue and getting the problem solved! Thanks Colby.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Adrian Otero 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I want to commend Edgeline Restoration for their exceptional work during the mitigation of a water incident at my property. From the start, their team demonstrated professionalism and efficiency, taking all the necessary photos and gathering accurate information to ensure my insurance company could properly evaluate the situation. Their communication throughout the process was excellent—they kept us informed every step of the way and worked tirelessly to ensure that my wife and I received the coverage we were entitled to. They even went above and beyond in coordinating with and putting appropriate pressure on the insurance company to expedite the resolution. I highly recommend Edgeline Restoration for their dedication, attention to detail, and outstanding service.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Dawnelle Carroll 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We had the best experience with Edgeline Restoration. I would have been completely lost when it came to our loss due the a hot water leak under our 1930 home. Edgeline Restoration’s makes their clients best interests a priority. They listen to your questions, comments,  and concerns, when it comes to their process, the insurances companies process, referrals for contractors, etc. The  patience that was shown with my thousands of stupid questions were always answered calmly, thoroughly, and timely. Koodo’s to Colby for making this negative experience with the damage that was done to our house from the hot water leak, and turning it into a positive learning experience, with a positive outcome for us. His detailed and well organized process, made all the difference for us. We highly recommend Edgeline Restoration. JOB WELL DONE!!👍